Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Arizona Discount Movers
|
|
Review by:
citysearch c.
|
|
Review content:
I hired this company to move my belongings in to a new house. Several items were damaged. I took pictures and submitted a damage claim report, as they instructed me to do. I was told it would take 6-8 weeks to process the damage claim. I contacted them after the allowed time because I hadn't heard anything. I was told the claim was processed and they were mailing me a check to cover the damages. I waited 2 weeks but did not receive anything in the mail. I contacted them AGAIN and was told the check was being mailed that day and I should receive it within 2 days. When I finally received the check, there was a letter accompanying it that stated only 2 of the 5 items damaged had been approved. I contacted them again inquiring why the other 3 items were not approved when I had taken pictures and provided clear evidence of the damage. No response.
This company has horrible customer service and sketchy business ethics. I will NEVER uses them again or recommend them to anyone I know.
RESPONSE FROM Arizona Discount Movers:
We are working with this customer as we speak to resolve any issues that she may have had during our claim process for damages. We do take responsibility for the delays and not getting back to her in a timely manner. There were phone calls that she had made that did not get returned and we do apologize for that. The complaint that she has is mainly about how the claim was handled and we do apologize for any misunderstandings. We did send her a compensation check but unfortunately there was a couple items that she was not happy with so we are in the process of trying to make a resolution for her. We care about our customers and we care about their claims. We will do an update once we have resolved these claims. When we book a customer we go over the different options of valuation coverage for if any damage occurs during the move. Even though we used trained movers and also provide all of the protective material for free we are not perfect and damages do occur on occasion. When we booked this customer we did offer her the additional insurance which is at a cost and she declined the additional insurance. However by law we do provide free valuation coverage of $.60 per pound per article and that is what the customer had agreed to. So when we processed her claim there were five items she was claiming that had minor damage. The first being a dresser that had a couple small nicks on it. This is an item we denied because the movers have notated that it was pre-existing damage the Knicks are very small and could be easily repaired.Second was a cat tower. We denied this item because it’s made out of very cheap plyboard and cat towers are not meant to be moved put together so the item under stress during the move had cracked.The third was a massage chair We denied this item because the movers have notated before the move took place a pre-existing damage to this item.The fourth item was a mattress that had a small tear. We did honor this claim for this item and we compensated her with a check.Five was a sofa leg. We honored this item and this item was included in the compensation check as well.We did settle with her for two out of the five items. Mailed her a claim check that she did cash for those items. There is three items left that she is disputing and we’re working with her to get this resolved.Thank you
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|