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Businiess name:
Spectrum Business
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Review by:
citysearch c.
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Review content:
We moved to Charlotte in September and went with Time Warner for cable, internet, and phone. The only thing that works right is the phone. The TV service has been a constant problem, and we've had to have people out here to fix it more than 10 times in the past 6 months. Every few weeks the picture quality drops out to a fuzzy mess and we have to have it looked at again. The audio for the past month has been scratchy on all the channels, sounding like an old record player with treble turned all the way up (and this is on every tv in the house). But with this problem, they've offered no help what so ever. On a good day, when the picture is clear, you'll have the picture freeze for about 2 seconds every 10-15 minutes (and this happens on all the tvs, not just the one with the digital box. It's like you're watching a scratched DVD that can't quite play smoothly. How this happens without a digital box, I don't know. Complete nonsense, and they plan to go completely digital... that should be funny. \r
Now... Internet... This has been a battle from the start. Firstly let me say that their basic speed offered is 5mbps upgradable to 8mbps. When I lived up north we had Cablevision and their basic speed was 15mbps upgradable to 30mbps; that's just to give some guidelines to the quality of service being offered.\r
So... Service drops out all the time. Every night our internet speed drops from 5 mbps down to 1mbps. You can test this online, ping their servers, print things out, make them diagrams and posters, yet still they tell you its fine. Meanwhile it takes 30 seconds to open google but to them, this is totally fine. They deny the speed is slowed to sometimes only 300Kbps (not even a full mbps), despite being able to test your speed using their own speed test page. \r
Bottom line, it's like living in the dark ages. It's just terrible from start to finish (although I'm glad they can make a phone work).
Pros: They figured out how to make phones work
Cons: Horrible TV and Internet service. Support is a joke, rude and NO HELP!
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