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Businiess name:
Spectrum Business
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Review by:
citysearch c.
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Review content:
First of all mr/mrs brighthouse employee, you have the worst service I have EVER delt with. Not only are your customer care representatives rude and constantly pass the buck onto their tech dept but the service works only HALF the time. In fact right now at 8:30 PM Mon Dec 08 2008 your service is NOT working. It stopped working properly in the Winter Park area at 2:30 this afternoon and I figured i would give it an hour since this happens nearly every week where the internet or the cable or both go out. Waited.....still nothing.....so I call. The brighthouse number is busy, I call the 800 number, the 407 emergency number (24 hours), and finally the number listed on this exact page....do you know what I get? A busy signal for the last 6 hours. Now the brighthouse website wont even load. What kind of service are they running if they can just turn off there phones when they dont want to deal with their customers? If this happened every now and again it wouldnt be an issue however this is constantly happening. \r
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You did get one thing right in your post, you said they cover from here to tampa and everywhere in between....its called a monopoly. You cant get anything but bright house around here unless you go with satelite service. Maybe I should since I would probably have less outages and better equiped customer care reps. \r
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I know I'm not the only one that has a problem with bright house so please people post and let them know what they are doing wrong!
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