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Businiess name:
Rock Solid Stone Ctr Inc
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Review by:
Guest
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Review content:
We are a lawn service company whom has been going to rock solid for a few years now. Well the last trip my crew made was last week; that trip contained 2 transactions (2 minutes apart) . We do this all the time as we like to have each customer (job) separate so we can keep the books clean. Cashier name SIS from the receipt. One transaction had our commercial discount and the 2nd did not. My crew left not looking (I know big mistake) at the recipe and handed it to me to expense at the end of the week like they always do. When I went to expense the receipt the following week I noticed that the recipe didn't have the commercial discount on it nor the business selected. I went back on Friday one week from the transaction date to get the credit from the discount. Huge mistake. The girl that waited on was new so she called the other lady over and said you cant come in here days later also the crew never told us the name of the company. I advised that there were 2 transactions done the same day 2 minutes apart. She then proceeded to tell me you cant come in here and request the credit days later next time tell him he needs to tell us the same day or I am not going to refund it anymore. I advised again that there was 2 transactions done same day 2 minutes apart and that the mistake seems to have been on the cashier not my crew. She made me feel guilty asking for the discount we should have gotten in the first place. Guess I will be going else where as they apparently don't need our business.
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