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Businiess name:
Now Heating and Air
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Review by:
Guest
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Review content:
The last thing you want in the middle of the night when it is 10 degrees outside is for your furnace to go out. With two small children, I needed to get someone out fast to get the heat back on.When I looked them up it showed that they were open 24/7, 7 days a week. Prior to reaching out to them, I called another company that did not answer, and sure enough when I called Now Heating & Air at 1 am, they picked up, so I was beyond happy that they could get someone out to us in less than two hours. When the technician came to the door, he was courteous, and did not seem at all bothered that he was up at that hour. He was professional looking and respected my home by putting on booties. Once he found the problem, keep in mind I know nothing about furnaces, he explained it so I understood what the problem was and how he would fix it, as well as the cost, which I was surprised at, because I expected it to be higher with them coming out in the middle of the night. He happened to have the parts that were needed already on his truck, and got the furnace up and running within an hour of arriving. My family is grateful for the response and effectiveness of the technician, as well as all the information he provided us with. He explained the benefits of a new system, as ours is old, along with the benefits of their service agreement that will have them coming out doing regular maintenance. We signed up for the agreement, but will further discuss a new system. So when the time comes to needing a new furnace, we will absolutely use them again. Thank you from my family to yours for the great service.
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