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Review content:
I truly believe it takes some adversity before someone’s true colors or integrity shows. When a person (or business) is faced with an issue, the way they handle it can tell a lot about them.
My mom had an awful experience here.
After seeing some great work on social media, I suggested my mom go see Gina for a color and cut. Unfortunately, this was a TERRIBLE idea/experience. My mom is not picky about her hair and told Gina she liked her natural auburn hair color, so Gina said she probably needed more of a purple-red. Since my mom had read on their website that there was a 7 DAY GUARANTEE, she said she trusted her suggestion. Her hair ended up very dark, but she thought she would get used to it after a couple days. After a few days of not adjusting, she decided to text Gina to see if she could just get a couple of highlights put in to lighten it up a little bit. After about a week Gina finally responded and said she would be happy to put a few highlights in and it would be no problem. They made an appointment a few weeks out. My mom went to her appointment to find out that Gina had an unexpected family emergency and called all of her clients to let them know she wouldn't be in. My mom never received a phone call, text message, nothing. After another week of not hearing anything, my mom finally sent another message to Gina asking to reschedule an appointment. This is when everything turned. Gina had a completely unprofessional response, taking back everything she said about adding in more color and added "I don't give refunds to clients who tell me to do whatever I want"..."I'm sorry everyone's perspective of beauty is different"..."You didn't like how it looked for you and I can't help that"..."I don't think I'm the stylist for you". And then she BLOCKED my moms phone number. After this text and being blocked by Gina, my mom called the salon to talk to the owner, thinking they would have some sense of good customer service and try to make it right. She talked to Wendee (they claim they’re all owners but Wendee is the actual owner apparently) and Wendy was extremely rude. She said she was with a client so my mom asked if there was someone else she could talk to. Wendee said everyone else had gone home and she was the only one there and she had a client in her chair. Then said “if you don’t believe me you can talk to my client, she’s right here”. My mom was confused because she just asked if there was someone else she could talk to. Then Wendee said she had bleach on her hands and in her clients hair and needed to go. If you look at the salons reply to another yelp complaint they claim they do not use bleach, and only use the best products. If Gina felt this way the whole time, she shouldn't have told my mom she would fix it, shouldn't have made an appointment, and shouldn't have waited OVER A MONTH to say this.
The next day we got a call from the Camas Police saying that Gina called to report my mom and I for “bugging her” on her personal cell phone. I, for one, have never contacted Gina in my life, I don’t have her phone number, nothing. Like I said earlier, Gina blocked my moms phone number right after she sent the message about her not fixing her hair. The phone number my mom WAS texting during this was the one on her BUSINESS CARD! When my mom would call the salon asking for Gina they would give her this number on her business card and say “you’ll have to take it up with her”. I’m not sure when lying to law enforcement to try and intimidate customers became okay, but apparently it is in her book. Like I said in the beginning, it takes some adversity to show someone’s true colors, and Gina has done just that. Not caring about customer satisfaction, lying because a truthful review was posted, not keeping the promise of a 7 day guarantee, having to cancel appointments on a certain day and calling ALL OF YOUR CLIENTS except my mom, making her show up to her appointment to find out you weren’t there, and waiting a week to even say ANYTHING!
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