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Businiess name:
Dave's Floor Sanding & Installing
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Review by:
Guest
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Review content:
Dave’s agreed to provide floor sanding services to us. They attempted to do so but did a terrible job. Dave’s agreed that we did not receive the level of service we expected and agreed to fully refund us the $826.00 down payment that was charged to our credit card. After weeks of trying to obtain our refund from Dave's they claimed ignorance and said they never agreed to refund our down payment. Dave’s improperly sanded our pantry. Before Dave’s started the work, we called them two separate times and told them to remove the pantry from the scope of the work. The first conversation was held with Wade. The second conversation was held with Jeff. Both employees confirmed that the pantry would be removed from the scope of the project. Dave’s simply screwed up and ignored our request to leave the pantry out of the scope of the project. The finish on our floors did not meet the quality we expected. Performing work outside of the scope of the project was the beginning of our problems with Dave’s. After Dave’s said they completed the project, we found several problems with their work. For example, we found that our floors have visible lines in the finishing work. This suggests that either the finish wasn’t properly applied or the buffing process wasn’t properly completed. Either way, the floors look bad because of it and that work did not meet the quality we expected. In addition, we have found several hairs and gritty areas below the finish. This suggests that the floors weren’t properly vacuumed in between the finish applications and buffing process. The floors look and feel bad because of it. Again, this is not the level of work we agreed on and we were not expecting these imperfections in the finished project. Dave's employees chose to use equipment that made their job easier but, left our house in a disastrous state. Dave’s destroyed our base shoe in the areas sanded and failed to replace it with an equal quality product that matched our cabinetry. I would never use Dave's again or recommend them.
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