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Businiess name:
Tires Plus Total Car Care
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Review by:
Guest
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Review content:
Recently I had occasion to return to this Tires Plus store for an Interstate Battery warranty claim, this is where I had made the original purchase as well as purchased some tires and had a water pump replaced. I was greeted at the counter by Austin who must not be in management as he was dressed in technician attire. Austin said no problem, get right on it as he printed paperwork. He slid the papers across the counter for my signature and I noticed that he was asking me to authorize a $ 33 install fee, the battery was covered 100%. I told him I would not pay for that unless he could document the validity of those charges on my original warranty papers. I went to our car, got the warranty and returned to the counter. By now, Austin had become very agitated, I guess because I was questioning his claim. He did indeed circle the sentence that said the customer was responsible for installation but by now he was screaming. I told him he was correct and that they had me and I would pay. He said that he was refusing service and asked me to leave. I then drove to Gulf to Bay and the counter man said no charge, could I wait, big difference in attitude and service. I complained online to TiresPlus corporate and almost immediately was told that they would record my concerns and the store manager would contact me in 24 - 48 hours. That did not happen. On the third day corporate followed up and said they were going to escalate my issue and the store manager would contact me which he did. I had already decided to not return to the Palm Harbor Tiresplus and when the store manager did not contact me the first time that made my decision to not return to Tiresplus as a company. My only advice would be study your warranty and if you continue business with Tiresplus avoid the Palm Harbor location and by all measure avoid Austin.
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