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Businiess name:
Premium Hardware
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Review by:
Guest
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Review content:
The staff is very friendly.
My second interaction with this vendor involved purchasing for $206 four bronze handles which needed matching hinges. The owner promised to find hinges and call me with news. Though she has twice claimed to have done this, I never got a call, and therefore, no hinges were ordered. The only information I belatedly received was a dimension of the hinge which was larger that the maximum size I had specified on the day the handles were originally ordered. No color, no shape, no info. When I stopped by to see what was wrong, I was told the owner would be researching the hinges soon and shown some hinges that did not match and were too big. I was told there was a manufacturer that could sell me 4 hinges for approximately $400, but it would involve several weeks turnaround AFTER already waiting several weeks for the handles. It seems this should have been discussed at the time of the original order.
Cancelling the order was not an option, according to the staff, as the order had already been shipped. The order arrived a week after I asked to cancel it. Fed Ex is refunding the money to the original manufacturer (but not to me!).
The miscommunication/non-communication with the unexplained delay caused me to go out and find hinges myself, at which time I found reasonably priced matching handles that will do nicely.
I explained how I felt to the staff, and the owner followed me out to the parking lot, which was a little bit creepy.
The selection of handles is very nice. I don't have a sense for the price/value, but it is certainly a premium price for an elite clientele. I went away feeling like I don't fit into their business model.
They have chocolate in the entry room.
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