Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Cardinal Camera & Video Center
|
|
Review by:
Craig R.
|
|
Review content:
On 9/11/17 I stopped by the Lansdale store and purchased a battery and charger for an upcoming trip. After the items sat in a bag for 5 days I tried to return them and was told I could not return them for a refund, I could only get a store credit. I was referred to the sales receipt where the company policy for batteries and chargers is stated. The policy was not disclosed prior to the sale nor is the policy posted anywhere, every time I'd been in the store and shopped I was informed of a 30-day price match or return policy; I would have no reason to believe this purchase would be any different. The receipt was placed in the bag, again without disclosing the return policy. I was concerned about the extremely high prices that were charged for the item and decided to do some online research. I found the same item for significantly less.
I left a message for the owner, Kurt Seelig, to contact me. He never called. Wanting to reach a resolution prior to my departure, I call Mr. Seelig a few hours prior to my departure. Mr. Seelig was rude, condescending, and continually interrupting me. He told me that he implemented the policy because people would use the batteries and chargers and then return them after vacations, when I tried to explain that the items had never been opened, he told me, "I'm in retail and we have a policy." When I tried ask why he would refuse to provide a refund on items that have not been opened and could easily be returned to inventory he interrupted me by yelling at me, "You're not getting a refund, it's on the receipt. You can get a store credit." and then hung up on me.
I filed a grievance with the BBB and despite multiple attempts by the BBB to contact Mr. Seelig, he has refused to respond to them also. Why would I want a store credit from this company? They would prefer to hold you hostage than earn your business. The company has no sense of customer satisfaction or quality.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|