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Businiess name:
Christian Brothers Plumbing Heating & Air Conditioning
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Review by:
citysearch c.
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Review content:
Have had this same company for other more expensive repair jobs. Not exactly happy this time. Questioned the submitted bill before repair of water valve. Questioned why the service call fee was still included in the bill at the end of the repair job. Questioned why a lump sum total was presented instead of an itemized bill, showing a cost break down for the complete job of what was done by tech. Informed by tech, they don't do that. Tech finally removed the service call fee of $69.95 and we paid repair bill in full with cash, $315.00 and he gave us the old valve part.
RESPONSE FROM Christian Brothers Plumbing, Air Conditioning, And Electrical:
We appreciate your feedback as always, our customers are very important to us, we strive for perfection, first Henry, I want to apologize about what you experienced- it doesn't at all sound like the quality service we aim to provide every single one of our customers. In regard to the cost, we evaluated the situation and decided the route we went would be the best-I apologize if the cost caught you off guard. Still, it seems like we could have done a better job communication with you. I hope you give us another chance in the future because I know we can provide you with the five star experience you deserve. i will personally look into this and call you today to resolve the issue. Joy Sours, Customer Service Superivisor.
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