Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Tru-Comfort Inc
|
|
Review by:
Guest
|
|
Review content:
I *regretfully* went with Tru Comfort as my HVAC company because it was the company that the previous owner of my house had used. I called at the beginning of the summer to set up a bi-annual service/maintenance contract for $283. They couldn’t come until the middle of the summer. I wasn’t happy with this but said ok since that was first available. They called me two days before the appointment and said they had guys out sick and I would have to reschedule. This pushed it back weeks and they did not come until August to service my A/C for the summer. When the guy came, he found the filter to be dirty and the heat exchanger to be cracked. He called his boss, Jeff to come out and confirm this, which he did. They did not have a new filter on hand. I asked Jeff if I should go to Lowe’s to buy one. I asked him this twice. Both times, he said no, they will bring one (he actually said they’d bring a couple for spare) when they come to fix the heat exchanger. The heat exchanger was covered under warranty so I’d get that money ($1500) back eventually. Labor cost was $1200 and I was told it would take ELEVEN HOURS! I signed the contract and paid. I told Jeff that it had to be done before August 24th because I was leaving for vacation and then going back to work that Monday (the 28th). He said that wasn’t a problem. They never called me to make the appointment. I had to call several times to set this up. The lady who picked up said “how about the 25th?” I told her I will be on vacation and she said that all the guys were booked up. I told her that Jeff told me it would be done before the 24th. She was somehow able to get me in on the 22nd. When the guy came to replace the heat exchanger he came at 11am and I was told it’d be between 8-10am. He said the guy who was supposed to come, was out sick. He DID NOT BRING A FILTER because he said it wasn’t on the ticket. So I quickly went to Lowe’s while he was there (EVEN THOUGH this is supposed to be included in the $283 yearly cost that I paid them!) and I changed it mysel
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|