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Businiess name:
Family Tree Dental Group
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Review by:
Guest
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Review content:
From a dental standpoint, the place isn't bad. I liked the other workers they had at the front desk and in the back, but it's still decent. As for billing, STAY AWAY FROM THIS PLACE. Before every procedure, they ask that you pay the amount up front. I had a plan of several things to do, so I received a potential bill for each service and just paid that amount when I would show up for the service. HOWEVER, when I would go in for services there would be changes. In other words, they would do something that was cheaper than what they had quoted me...sounds good right? So 2 months after my final appointment, I started looking over the bills and notice that I was overpaying for when they were actually doing. So, I notified them March 2016, they responded June 2017 when I showed up in the office, and I am still waiting on my money. As a matter of fact, they never responded to a voicemail or email or direct phone call. They only did something when I physically showed up to the office when they blamed it on their new billing software. Again, the Dr. Shelby is a good dude but that's about it for the people in that building. Stay Away!!!!
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