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Businiess name:
Mainstream Electric
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Review by:
Guest
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Review content:
If I could rate a zero I would.
I called Mainstream On late Friday or Saturday 7/23/17 or 7/24/17. Expressed a need for a very knowledgeable tech to come out and evaluate an air flow issue I am experiencing with new equipment. At the time of the call I explained that my work schedule presented itself as the following Tue-Sat. 6am -3pm. I was told that they could have a "knowledgeable tech" out on the following Monday (6/26/17) set for arrival around 12 noon and would be leaving no later than 3pm. I then stated that would be great however I did also have an appointment with a Doctors. at 3:45pm that day as well and I would really appreciate the arrival time frame to accommodate this. The rep stated and ensured me that she would make very detailed notes so this was not over looked.
Monday 12 noon rolled around and a Dispatcher by the name of Chris called to confirm I was home, upon confirmation he stated that he had a tech that just got done with a job and would route them my way. 1.5 hours later no one was on location. I called Chris back and inquired as to where the tech was. He then stated he would look into it and return my call. Upon returning the call he stated that they were further out than what he originally understood them to be. And they would be on location soon. I then inquired as to when and how far out they were. When he informed me of their whereabouts it turned out that the technician was over 30 minutes away. At this point I opted to reschedule because knowing the depth of the project the tech would need some time to evaluate the issue and look over the information I had for him. Chris then stated he could have the tech out on Tuesday 6/27/17 after 330pm. I get home on Tuesday (6/27/17) to receive a call stating that they could not make it and they could set my on the schedule for 6/28/17 from 8am to 10am.
(This means they do not pay attention to anyone’s requests let alone read notes.) I highly suggest that you steer clear of this company by all means.
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