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Businiess name:
Altenheim & Shurmer Place
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Review by:
Guest
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Review content:
My mother suffered a stroke while living at Shurmer Place in March 2017. I was called five hours after she had blatant signs of mental status change, noted in progress notes, only to find her in the dining room when I arrived. She was responding appropriately but could not speak in full sentences and had visual disturbance. These are signs of stroke. Sending her to dinner was a huge mistake as she could have choked. The director tried to convince me that because my mom was responding appropriately, they felt she was in no immediate danger. This is very bad practice and very poor nursing judgement. I cannot find any evidence that they did anything for my mom after the initial finding. This is heartbreaking and disturbing as my mother lived there for two years and they knew her well. The elderly population are at increased risk for stroke so make sure staff is knowledgeable of signs and symptoms and know their policy. Also know that medical POA has the right to medical records. Staff at Shurmer Place should have notified provider/family at the first sign of altered mental status. One prompt phone call could have changed the outcome for my mom.
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