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Businiess name:
Hilton
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Review by:
citysearch c.
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Review content:
Be very wary of this hotel. I stayed there for a business conference. I was booked for two nights for the conference. After the first night, the cleaning staff came into my room and made the very bizarre decision that I must have intended to check out because there wasn't very much left in the room. In fact, all of my toiletries, my overnight bag (I live near Boston so I didn't have that much), my books, and some clothes were left in the room. So they checked me out a day early. I came back to learn that I had to recheck back into the hotel. More importantly, they could not locate almost any of the items they had taken out of the room and still can't (they found only some library books which must have been removed from the bag they were in because they couldn't find the bag). While they did try to make up for the extreme inconvenience by comping me dinner and breakfast in the hotel, the management, especially the general manager, has been condescending, unapologetic, and rude in its handling of the situation. The items left were fairly small but still I would be very wary of a hotel that has the policy of taking items out of guests room who are supposed to be checked in the coming night and wary of hotel managed by someone as poor as this manager. The staff under him was much more apologetic and sympathetic of my situation. The poor management is also reflected, for instance, in the fact BOTH of the phones in my room did not work and it wasn't until I complained about the former situation that a technician was sent up to fix them (almost a full day after my initial complaint when I first arrived). While the rooms are spacious, it seems to me that my situation wasn't an isolated problem but reflects the general mismanagement of this hotel. BE WARY!
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