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Businiess name:
Verizon Wireless
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Review by:
Guest
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Review content:
This store has appalling customer service. It took them a long time to help me and I had to go to the desk even though they weren't all busy, just talking to each other. They all feel like car salesman and that they are all tricksters trying to throw pitches at you rather than trying to see what you actually need. They don't qualify you for anything, they see you as a paycheck not a person. I've gone in there and had three bad experiences out of three. I signed up for a 2 year plan on a Galaxy S6, a new Mophie case, screen protector, headphones, insurance plan, and an upgraded plan and when I said to the salesman ,"Sorry dude am I being annoying, I know nothing about all this stuff." He replied with,"Well customers usually don't as this many questions. Also I told the guy that I work for a company that Verizon gives a discount to if we sign up with them and he said, no don't worry about that I'm giving you a better deal right now, and made it sound like the deals couldn't be combined. I later found out after 2 and a half years of their service that I could have been getting my 20% off each month for two and a half years. I have been furious since. I can't believe the salesman lied to me, insinuated that I was putting him out (even though I spent about $1,000), and actually costed me money. The next time I went in for my discount I asked the gentleman at the desk when my discount would become active ( had my pay stubs in hand), he said oh should be about a month or two out, and if it's not just keep checking until you see it. Needless to say I wasn't impressed. I switched to another local company because they actually valued me as a customer and helped me out greatly. Although the service isn't as great (dropped calls) because I live high on a mountain, I will stay with them than EVER consider giving my business to a company that doesn't teach their employees the value of their customers. I literally laugh and shake my head every time someone says they have Verizon. Also this same rating will be on every rating...
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