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Businiess name:
Sparkletts Water
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Review by:
citysearch c.
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Review content:
Yeah, yeah, the water is great, but once you actually need service from a human being the trouble begins. After 4 years as a customer, I began looking at competitors for a better price. Found a great deal and called O Waters and asked them to match it. The salesman told me I'd be better off to take the other deal. Once I decided to cancel O Waters, I called in and was told that I needed to cancel in writing. They received my notice 2 days after our route manager picked up all of our bottles. A few days later a rep called to schedule a pick up of our cooler, even though we were told at the beginning of our contract that the cooler would be ours to keep after the 1st year. That was the first time I had heard of the infamous 30 day cancellation policy, I told them to come get their cooler ASAP. Once the cooler was gone, I called customer service and asked for the 30 day policy to be waived since I had taken no water during the month and the cooler was back at O. Actually I called customer service 4 times that day, I was denied each time and left messages with two managers and the cancellation department. I immediately contacted O through their website explaining the situation. Sandy replied asking what O could do to keep my business. I explained that I just wanted the fee in question to be waived. Sandy's reply was "" no, I'm sorry but the cancellation manager will not waive the 30 days."" DO NOT DO BUSINESS WITH O PREMIUM WATERS!
Cons: extremely bad, horrid, awful, offensive, appaling, intolerable customer service
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