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Businiess name:
Sparkletts Water
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Review by:
citysearch c.
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Review content:
We had service with OPremium for 2 years. The water IS good. The service is BAD. After 2 years we decided enough and we were also moving. We called to cancel and were told to give 30 days in writing. OK I did that, but then there was no water delivery to our home. I contacted them on the website, since its difficult to get through to a real person. I asked if we had to give 30 days at least we could get water for those 30 days. I got an attitude from the rep ""Sandy"" which is fictitous name. They are all ""Sandy""....a little weird.\r
Anyhow, we got a delivery. After the 30 days, we since moved, so I emailed the info of our new address so they could pick up the cooler and bottles. \r
Well the email was ignored and $304.24 was taken out of my account. Needless to say my husband and I were furious. I demanded the money be replaced in my account. \r
Of course it hasnt been YET! They claim this is a charge for equipment i still have although i did inform them where to pick it up.\r
3 days ago the cooler and bottles were picked up after several calls on my part.\r
I am now told the money will be refunded 3 to 5 business days. \r
I am not holding my breath. I am sure I am going to have to fight to get this refunded.\r
DO NOT DO BUSINESS WITH OPREMIUM!!!!!!!!!!!!!!!!
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