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Businiess name:
Sparkletts Water
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Review by:
citysearch c.
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Review content:
On January 10th 2008 a sales representative of O premium waters approached my home offering for sale O premium water delivery services. I was told by this representative that the ""Value Plus Plan"" was an all you can drink plan and in his exact words "" As much as you can drink "", I was told that cases of individual bottled water would be included, they deliver every two weeks, and I would receive my 8 bottles every two weeks until I called in to add bottles to my account at 1.99 per bottle for a bottle deposit and past 10 bottles the deposit would increase to 5 dollars per bottle, at this time we decided to try 24 bottles per month so I would only have to add 4 bottles to have 12 delivered every two weeks. I was told after asking if I could get delivery's every week because of my concern on housing more than a 6 bottles at a time, that if I called customer service they could set up additional delivery's however they would first give me bottle stackers for ""FREE""! I signed up and was told I would receive a phone call to set up delivery ""dates"". The morning of Monday January 14th, having gone through the 4 bottles the sales representative left me with on January 10th, I called O premium waters to set up my delivery dates, only to run into the fact that EVERYTHING I was told was in fact entirely incorrect and in truth an out right LIE! The customer service representative informed me that they only deliver ONCE every four weeks, it would be 8 bottles per MONTH rather than 8 bottles bi-weekly. Because of this I would have to add 16 bottles at 5.00 dollars a bottle for a deposit in order to get the amount of bottles needed per delivery. The ""Value Plus Plan"" "" All you can drink"" was in fact limited to 20 bottles per month unless you upgrade your plan, and might I add that it states this NO WHERE in the contract that I signed. So my households daily water consumption needs would not even be MET!! O premium did nothing to resolve or compensate these blatant lies!
Pros: Great Water
Cons: Inhumane customer service and ethics
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