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Businiess name:
Sparkletts Water
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Review by:
citysearch c.
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Review content:
I had a wonderful experience with opremium waters until the day I found I needed to cut expenses. \r
On September 24th I used the website to file a cancellation request (they have this option, but my advise is to never use it). On the 25th I received a reply stating they would hate to loose me as a customer, would I consider a different plan? I actually didn't realize that it would be imperative that I reply to this email, I thought I had requested a cancellation. \r
There would be a 30 day notice required, I would have to return the equipment and bottles myself and that there would be a ""restocking fee"" or a ""sanitizing fee"". I was not contacted again by anyone else, so I thought I would be returning the equipment and bottles as soon as they were emptied (the bottles are very heavy when full, as is the cooler and I would have to pay another fee to have someone pick it up) and that would be that. I was charged the regular monthly service charge again in October, which I had not planned for, and my strict budget was blown. I made a call to customer service, and that was not helpful, so I sent two other emails.They close the website ""tickets"", (email correspondence) when they reply I guess. In the first reply they noticed that I had called customer service (thanks for noticing) and informed me that I would be contacted the next morning (I was not). The second reply informed me again I would be contacted by the cancelation dept. (I was not). I sent another email that day, there was a reply the next day, ""someone will contact you at noon tomorrow"". I didn't talk to anyone until November at which time I was informed that I would have to send an email in writing saying that I wanted to cancel. Um, I did that in September, I explained. This time in the correspondence I asked that they contact me before taking money from my account. Today I was again charged, oh yeah forgot about the ""sanitizing fee"".
Pros: Good water
Cons: They really don't want to loose your business, you are stuck for as long as they string you along
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