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Review content:
After hearing about this company for years on KFI radio in Los Angeles, I decided to give them a try. Our home is a classic colonial built in 1957 with over 40 large single-hung windows, all of them with multiple individual panes of glass and glazing. After trying to re glaze a few of them due to wear and tear and sun damage, I knew I could not possibly keep up with the amount of windows and panels I would need to do (about 350 of them). Reluctantly we decided to replace the original windows and called AVW in Simi Valley. Dean, our project manager, was great, very patient and knew his product. Yes, he recommended some windows over others that they carried, but anyone who thinks this is wrong is plain uninformed. How would you like to buy the wrong window just because it was less expensive than the right window for your home and area? I know I can spend less, that's not brain surgery. I needed Dean to explain to me why I will not be happy purchasing window A vs. window B. I want to never have to call him back and say, ""I hate these windows, the noise reduction is not what I thought it would be, and they seem kinda cheap"". Its his job to get me into the right window for my area, tastes, requirements and budget. After all, I set my budget, NOT Dean. Our home is a Leave it to Beaver-type home, so we were not going to just buy the low-end window and hope it works out. Dean explained the differences in price, durability, ratings, noise reduction, and honestly compared all brands that they had to offer. I can buy a $200.00 window on my own, I don't need a window company for that. If someone thinks this is bad hype, then they may as well go to Home Depot or Lowe's for their windows. It was OUR decision to go with Anlin, NOT theirs. All we asked for are honest comparisons and we got that from Dean. And the installation crew was fantastic! Very professional and extremely competent. They cleaned up as if they were never even there. They were done way faster than I thought they would be and the new windows look great. One issue that did come up was the grid pattern on two windows were incorrect. The single grid should have been vertical and it came horizontal. I mentioned it to the installer (after he installed it...my mistake for not catching it) and he looked at it and agreed, yes, it would look much better your way. No problem we can fix it, would I like to not pay for it until its taken care of? I said not a problem, I trust you guys. When I called Dean to let him know I told him this: ""Dean, when Mike came to measure the windows he specified the grid direction incorrectly because he labeled it 1x2 instead of 2x1...or whatever. I don't want to have to pay any service charge because the error was yours""..his immediate response was ""Oh no, I don't care who messed up, you or us, it doesn't matter, we will replace those windows no charge"". To me, making mistakes is not the problem but its how you fix the problem that matters. I am planning to complete the rest of the home as soon as we can, and I will call on AVW again. Plus I have already recommended them to friends as well. Everyone at the Simi Valley office has been great. Great company, believe the hype! By the way, if you don't sit for AT LEAST an hour learning about your different options during the presentation, you WON'T make an informed decision. I sat with Dean for close to two hours, and it was time well-spent.
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