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Review content:
I just wanted to write to express our extreme happiness with our recent drain cleaning by Zachary of Any Hour.\r
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Our 5-year-old son--for whatever reason a 5-year-old might have for doing such a thing--flushed a Hot Wheels car and pencil down our one and only toilet. (Well, that's what he told us.) Oh boy.\r
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We called Any Hour and spoke with Ronnie, I believe her name was. She was very nice and professional. She understood the importance of our issue, but due to us unfortunately having our issue during a busy day for Any Hour, she had to schedule us for the next afternoon.\r
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The next morning we got a call from Amberli, informing us that Zachary could stop by first thing in the morning (versus the afternoon appointment we originally had). Great!\r
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Zachary showed up right when we were expecting him. He was nice, courteous, clean-cut, and professional. He put on the red booties (every time BTW) and came in to assess the situation. I told him about our 5-year-old's antics. He chuckled a bit. He has five kids of his own, it turns out. So he could easily appreciate our predicament.\r
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He tested things, explained Plan A (hand auger) and a couple of increasingly ""aggressive"" plans. He was confident Plan A would do the trick. I signed on the dotted line, and he was at it.\r
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Several minutes later, Zachary was able to retrieve the wayward pencil. (Surprisingly, it wasn't in too shabby of condition for having spent a day in the toilet. But, of course, we told our 5-year-old he couldn't have it back. LOL) The Hot Wheels car didn't show up and most likely has made its way to the water treatment plant by now. (He has approximately 12,000 other Hot Wheels cars. So I don't think one missing one is going to cause him too much distress. LOL) I was happy. We had our ""Class 5"" flushing power back. (Some Lowe's marketing thing.) But Zachary wasn't exactly happy with the quality of our flush--or the fact you had to hold the handle down to make the toilet completely flush. I'd adjusted the flapper and float and other tidbits inside the tank too many times to count. I could never get it to flush ""right."" But it worked good enough, so I gave up years ago. Zachary wanted to make it right.\r
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He tried a couple of things with the parts that were inside the tank, explaining how the foam floaty thing in there didn't allow for a full flush. He explained how an air chamber under the flapper works better. Etc. After a couple of minutes, he went to his truck and returned with a replacement flapper. Exchanged it for the lame Home Depot flapper we had. And suddenly our toilet seems to have ""Class 6"" flushing power. ;) And you no longer have to hold the handle down. Awesome!\r
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After Zachary was all done and had gathered his things, he presented us with the bill. Right at the $49 as the online ad had stated. Not even an extra dime for the time or parts to replace the flapper, which wasn't part of the original deal. He went the extra mile, as they say, to not only resolve our ""toys down the toilet"" issue but to also fix our flapper problem that we'd just learned to live with.\r
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Zachary is a definite credit to your business. He is nice, courteous, highly knowledgeable, professional, and goes above and beyond doing a fantastic job!\r
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I will try to post our review in other places online. We are very very happy with Any Hour and Zachary.\r
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Thank you,\r
Marty and Leelee of SLC, UT\r
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