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Businiess name:
Havana House Cigars and Lounge
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Review by:
citysearch c.
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Review content:
I am never going again!! I went with my friend who had heard from some of his friends that this place was good, and had really good music. Well, it seemed to, at least from what we hear while waiting FOREVER outside in a long-ass line!! I mean, I understand a little bit of a delay when there's no cover, but this was absolutely ridiculous (1 hour at least, and this is Alhambra!). The bouncer is so low-class. There are 2 lines, but apparently we were in the wrong one, as he holds our line forever while letting people in the other line in. I figured ok, that's the VIP line or something, but he lets random people off the street enter too. He doesn't seem to have any sense of order. I mean, come on, if you're going to let random people in off the street as they walk up with no wait, while turning away people waiting for over 45 minutes, how do you expect to keep any customers! When we finally get in, and FINALLY make it to the bar, the bartenders ignore you! I waited 15 minutes, while one bartender was standing by the cash register text messaging!!! Give me a break lady - you are on the clock!
Lousy experience... lousy customer service... I am never, ever, going there again, and will make sure everyone I know knows what a sucky place this is!!!
Pros: NONE
Cons: Poor customer service (doorman and bartenders), ambience
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