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Businiess name:
H-E-B Foods
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Review by:
Guest
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Review content:
I was in the process of selling my house. We had to have foundation work done which required a hydrostatic test afterwards to verify there was no damage to the plumbing. The foundation company had someone perform the test. He had to do the test 3 times because he "couldn't get a good seal on the pipes" or he didn't want to dig up the clean out drain.
When he finished he stated that we failed the test, and of course referred us to the sister company that of course is a plumbing company. So...like a dummy I called them out to "locate" my leak. They showed up on time at 9:00 AM, and the guy was there until 4:00 PM. He said he would show me any leaks that he found on his camera, and also would make sure that I was made aware of what damages needed to be repaired. At 4:00 he came to me not having shown me any pictures or anything but quoting me $17K worth of repairs. I was shocked. He left and called me back about 30 minutes later stating that he had misquoted me...it should have only been $10K.
Of course I wanted a second opinion. In comes HEB plumbing and Ron Winn to the rescue. Ron explained the procedure to properly do a hydrostatic test, which was not done by the other guy. Ron quoted me off of the quote/diagram from the other quote, and was only $4700. Ron insisted on performing the hydrostatic test first and was only willing to do the work if the test failed.
Ron performed the test on our clean water combing into the house and our sewer lines leaving the house. There was no leak at all. Ron performed the test exactly how he stated that the test needed to be performed. He went above and beyond and allowed the test to go for an hour and a half when it only needed to go for 15 minutes.
Ron was very thorough in his explanations as to why he does stuff, and how things need to be done. He made sure to explain things in layman terms so that I wasn't confused or misled by anything.
I would recommend Ron Winn and HEB to anyone who wants someone honest and thorough.
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