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Businiess name:
Gold Star Plumbing Inc
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Review by:
citysearch c.
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Review content:
Let me begin by saying this is the full story of my TERRIBLE experience with this company.. Please take the time to read it in its entirety before dealing with this most unethical potentially illegal sales process.. If I could give a ZERO I would have.. Spoke with a women who gave me her name as Gay... She told me that there was a service fee of $39.00 which I agreed to and Sent a repair man (Lucas) to my home who at 1st seemed genuine.. Lucas also made me aware of a service fee but stated it was $69.00 which was $30.00 more than Gay quoted but I also agreed to that as I really needed this repair.. I explained the problem with the system not regulating the heat on the 1st level of the house and he said he would take a look.. Once in the boiler room, maybe 5-10 minutes, he said he needed to do a "deep diagnostic" because he couldn't find the problem and asked me to agree to an additional fee of $421 but if I paid cash he would save me the tax. Also said that once the problem was found he would offer me some packages of repair! At this point I became concerned with this sales tactic and began to ask some questions.. In the end he was trying to get me to purchase repairs to my system at prices ranging from $1800 to $300 dollars.. Why would I want to purchase a package? I think that one would diagnose a problem than offer a dollar amount for repair including parts and labor? Maybe I'm wrong but this seemed pretty logical to me.. I paid the service fee of $69.00 and told him we couldn't continue on.. I called the main line back spoke to Gay she heard my concerns transferred me to a supervisor Lisa who told me that's how they do business and depending on my "economic situation" is how they base their repairs and packages!!! What?? that sounds very unethical I replied.. She said she would note the system of my concerns and that's all she would do.. I told her that this was not a way to do business and being in the customer service business myself, I would never treat customers this way.. We hung up and within 3 minutes my phone rang and it was Lisa the supervisor again, saying they would refund my $69.00..we hung up once again.. I Wasn't looking for the $69.00 as I agreed to pay that service, even though I was originally quoted $39 as I think it was fair.. What I ultimately wanted was my boiler fixed at a fair price agreed by both parties.. Needless to say I never received that refund.. Be very careful with these unethical sales tactics... Feel sorry for all those people who were taken by this company..
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