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Businiess name:
Baylor College Of Dentistry
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Review by:
Guest
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Review content:
I've gone to Baylor College of Dentistry for many years. I had one thing left to do which was an implant. It was very hard for me to get in but they pushed me and pushed me... Laura a woman who schedule patience, I told her I could not do the implant till after tax time which is April. She pushed and she pushed I need to get in early even though my student had told me they would work with me... I used to other women in charge of scheduling and they were great in the past few years and not one of those two ladies said even once as Laura has said so many times... oh that's too late oh that's too late... She was so rude I finally blew up. I wanted someone else to schedule me.. they told me they would work with me. But they really wanted me to do the implant. I asked my student to have someone else call and schedule me. Instead of searching out my complaint against Laura. They sent me a letter of dismissal in five days. So I'd already left Laura a message saying I would not be back . The customer service there is awful. They deal with so many people that take no one as a real person. I got a letter saying call Laura to reschedule or you're out in five days. I wrote two women whose names signed the letter.. I wrote them back and told them their customer service was awful... telling the two women that did not search out my complaint. Then they sent me a letter.. Zang Chi was pretty much not teachable. I'm not there to be taught.. I'm there to have my teeth fixed. They're Professor left for a few months and they called off my implant for a few months.. I agreed and I waited for him to come back to fix my tooth. I made it clear that I cannot do the surgery.. until after tax time. Be sure you can go every two weeks so they will not get rid of you or throw you out even after years of supporting their school. They don't care about there patients they have their system which is not a good system period I will never return. I like the school up till then. But Laura was a terrible employee! She did not listen that the students where telling me they would would work with me on the timing of the implant. I waited when there professor left for a few months..but they would not wait for me. My review is one star as the treatmemt I received after 10 years of support was not even given a glimps by the heads of the school. Glad I will not return!
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