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Businiess name:
Roof Services
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Review by:
citysearch c.
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Review content:
I was a customer of Roof Services for a really long time and recommended them to everybody. The last repair they did, however, I was not happy with it. There were problems in communicating with the office. John said he'd come back to do the work for me but never came back to complete the job. I kept calling and the girl said "okay, okay" but when the bill came, they treated me badly saying what I was asking for wasn't in the contract.
Aimee B.
RESPONSE FROM Roof Services:
We performed repairs to her home to correct leaks years ago. After sandy we were hired to correct the sandy damage. We did all the work included in the contract, replacing missing and damaged shingles and shingle caps. However when asked about her chimney cap after the job was complete we had not included it in the cost or in the contract. (As not all houses have chimney caps). We had no way to know that one was missing. We offered her the cap at our cost with no cost to install.
Our work was properly preformed and all contracted work was completed. And when asked about something not in the contract we offered it at our material cost with no labor but the customer declined.
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