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Businiess name:
Pipe Wrench Plumbing, Heating & Cooling, Inc.
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Review by:
citysearch c.
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Review content:
I called and made an appointment a few weeks in advance. Based on my huge KUB bill, I obviously had a water leak but I have a VRBO rental on the property and didn't want to disturb my guests, and Oct 31st was the only day there would not be a guest staying in my rental so I made the appointment for that day. I took a half day off from work and used 4 of my vacation hours. When the person from Pipe Wrench arrived he was in a small car instead of a work truck. The first thing I said was "aren't you here to work?" He said he was there to do an estimate. Seriously? It took him about 20 minutes to find a hole in a pipe under my laundry room in the crawl space which was spraying a LOT of water out onto the ground. I told him I was not happy that he wasn't there to fix anything since I had scheduled this visit so far in advance, so he called the office and tried to get a plumber out to fix it that day but there wasn't anyone available. So I had to take the next day, Nov 1st off so a plumber could come and fix what SHOULD HAVE been fixed on Oct 31st. That was another 8 hours of my vacation time I had to use. The guy who came and fixed it was courteous and professional, but I'm still annoyed about their "new policy" of not sending a plumber out and making everything be two visits. I had to use 12 hours of vacation time all together for this. Not okay with me at all. I told the plumber who came the second day that I thought the policy of sending someone out to give an estimate instead of sending someone to fix the problem was ridiculous. He was sympathetic but it wasn't his fault and nothing he could do about it. Just know when you call Pipe Wrench you are not going to get a plumber to come out, you are going to get someone to come out and assess the situation, THEN you have to schedule an appointment to actually get the problem fixed.
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