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Businiess name:
Pipe Wrench Plumbing, Heating & Cooling, Inc.
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Review by:
citysearch c.
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Review content:
I've used Pipe Wrench Plumbing, Heating & Cooling for at least a couple of years. I bought the two year package for twice per year cleaning, and I'm still going to use them, I renewed the two year package. But this time around, for some reason (I don't believe they've done this before) they sent two technicians to do the full cleaning, one for plumbing and one for the heating system. I wasn't told that there would be two, which messed up the plans I had made for the day since I wasn't expecting another technician to come by later. I'd had an appointment scheduled for the afternoon and then got a call in the morning saying that a technician was available then if I wanted them to come earlier, so I said ok, and they said it wouldn't take longer than 30 minutes. The plumber came over and when it looked like he was getting ready to leave I asked if he was going to look at the heat pump, and he said basically that "that's the other guy, he'll be here later". They didn't tell me another technician would be coming, I had to leave. The technicians themselves were fine, very polite and helpful, and they call 30 minutes before they arrive. I was just very unhappy with the different scheduling that happened for this cleaning appointment, I ended up having to cancel my other plans. However, like I said, I'll still be using them because I've been happy with them in the past.
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