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Businiess name:
Air Services Heating, AC & Plb
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Review by:
citysearch c.
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Review content:
When Rick came he showed me where the leak was and said it could be repaired by replacing the lines. When Dirk came to talk about a new unit I truly felt pressured to get a new unit right then. On Social Security you don't have $6500. laying around. I told him a number of times I needed to think about it before he finally left. He called back a few days later and I told him I was going to get other estimates and his voice changed. He made it sound like my unit would go out any day. When I told him Rick said the line could be replaced for about $400. and I would like to know the exact cost. He said he didn't see any mention of it and he would check with Rick. Dirk never called me back.
RESPONSE FROM Air Services Heating & Cooling:
Jackie, we are so sorry that you felt so pressured when our technician came out and spoke with you. Our technicians are not prone to high pressure sell to our clients. Dirk was concerned for your unit and wanted to make sure that you were not going to be without air conditioning when it could be avoided. However that being said we are sorry that this came across poorly. We hope to get these issues resolved and would like to make this situation right. We will be calling you to follow up on these issues and will find a remedy, if you have any additional questions or concerns please give us a call at (417)866-1460
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