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Businiess name:
Southfield Chrysler Jeep Dodge
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Review by:
citysearch c.
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Review content:
Our dealer closed and we have been having issues with our 2009 Jeep Liberty. It has been in the service department for a completely drained battery 5 TIMES since may! We had it towed to Southfield Chrysler Jeep because BHam Chrysler closed. The service department was cordial the first two times in their shop, but the last three have been nothing but a hassle. Every time we asked to speak to a service manager they pass us to a different person. We finally were able to talk to the Service Director and he is unwilling to go out of his way to help my pregnant wife and me. He had our paperwork on his desk to send to the regional director of Chrysler (lemon law) for 8 days before he even looked at it! And when we asked if he was comfortable giving this car back to a pregnant woman, he said "now you are making it personal." Guess what, it is personal when you pay hundreds of dollars for something that you rely on for day-to-day life.Service History:1st time in -- Faulty Battery; 2nd time -- F
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