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Businiess name:
Daniels Heating And Air Conditioning, LLC
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Review by:
citysearch c.
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Review content:
Daniel's did an A/C conversion for us by replacing an old furnace and old hardly working swamp cooler.
The installers did a very good job with everything done professionally. I would rate the installation: 4.5/5
Unfortunately though, the company as a whole is pretty disorganized. Throughout the process, I was called by a Daniel's associate asking if I wanted my yearly Swamp Cooler Service (after I had approved the A/C install and had already had my yearly Swamp Cooler service performed...did this before we decided on converting). I was called by different associates to confirm appointments after they had already been confirmed. I also requested an invoice showing the amount paid for the PNM rebate and had to call them 3 times reminding them I still needed it. I would rate their customer service:
3.5/5
I went with Daniel's as I knew they would do a good install, and they had a good price, but with their level of disorganization it didn't make for the most stress free process. When someone is spending this much money with you (basically the price of a new car), it would be thought it would be a slightly smoother process.
Therefore, overall I would rate Daniel's a 4/5.
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