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Businiess name:
Vision World
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Review by:
Guest
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Review content:
11/05/16
I ordered 2 pair of glasses at Visionworks, 2060 Market Drive, Stillwater, MN. I requested the same lens material that was used for my 10/14/13 and 5/7/16 orders.
11/30/16
I called Kevin J. Evans, the General Manager, at Visionworks. I explained that I was not able to use the glasses for driving because they caused dizziness. My 11/5/16 order was incorrectly filled with polycarbonate lenses instead of plastic lenses like my last two orders. He stated that he would handle the remake of my glasses and that I would be reimbursed for the difference in lens price.
12/12/16
I called Mr. Evans and he stated that the “glasses are not in yet”.
12/29/16
I called Mr. Evans. He stated that the lenses “broke in the factory” and are being redone. He stated that I would receive a full refund of $285.56 because of everything I had been through.
1/13/17
I called Visionworks and was told that Mr. Evans was out of the office. There was NO RECORD for the remake of my glasses on file at Visionworks.
I met met with Alexa Harmon, Retail Supervisor. She stated that Mr. Evans never processed my glasses remake order on 11/30/16. I noted that Mr. Evans had lied to me on 11/30/16, 12/12/16 and 12/29/16. Alexa Harmon processed my reorder. I requested a full refund of the payment I made 69 days earlier on 11/5/16.
1/16/17
I called Eric Beller, Territory Director for Visionworks and detailed the poor customer service that I received and the lies that I had been told by Mr. Evans.
Mr. Beller called me back four hours later. He stated that what had happened to me was a “comedy of errors”. Mr. Beller stated that that he would be handling this matter internally. He apologized and stated that I received a full refund and that I would be receiving ‘free glasses’.
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