Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Blue Flame Heating & Air
|
|
Review by:
Guest
|
|
Review content:
Blue Flame helped us correct a very dangerous situation. One Sunday morning we smelled gas outside our house...after the power company confirmed a dangerous leak and shut down our furnace we contacted Blue Flame who had installed our furnace 6 years ago. Although he was the only weekend Tech available, Chris called to confirm he was on his way and visited us that evening. He confirmed a faulty exchanger which would most likely be covered under warranty.
The next day I had the pleasure to work over the phone with Liz. After some checking she confirmed the replacement part was not available, had to order directly from the manufacturer and most likely would be 4 weeks until we had heat. Due to having children in the home and having extremely cold weather that week, I was very nervous. Liz assured me she would look into other options and contact me the next day. Although I wanted to completely freak out, I trusted her and followed my gut. The next day Liz called me as promised, said she found a replacement part which would arrive within the week. She also moved schedules around so that Chris could come repair our furnace as soon as possible.
Within minutes of the 4 hour service window, Blue Flame called to confirm the part had arrived and Chris was on his way. He arrived 45 minutes later and proceeded to spend 3 hours replacing the exchanger and checking all exhaust to make sure we were safe again.
Being without heat in the middle of a chilly winter was unbearable. Seriously. But thanks to the folks at Blue Flame (Liz and Chris), we are back up and running. Most importantly, I appreciate the honesty, the communication and the fact that I didn't need to completely freak out and lose my temper with folks to get some action.
Thank you Blue Flame! I hope I don't have to call again anytime soon, but if I do, I hope Liz answers the phone and Chris is the Tech sent to my house.
S. Selig
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|