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Businiess name:
Cosmopolitan Carpet & Rug Cleaning Services
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Review by:
citysearch c.
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Review content:
They did a good job overall. However they changed the quoted price three times because of items they "forgot" or what they considered to be extra. The original price quote was $248, but the final price was $373.
RESPONSE FROM Cosmopolitan Carpet & Rug Cleaning:
We strive to provide quality service at a reasonable price and we deeply regret that there was a misunderstanding between our technician and Mr. Stewart who was there at the time of the cleaning! The price did change for carpet cleaning, it was $30.00 cheaper than last time for the same areas. The technician did not include the entry upon first estimate but did clean the entry and included it in the minimum charge so the price did not change. There was a red stain in the living room and we explained ahead of the cleaning that we would clean it first to see if it would clean out. The cleaning did not remove the red stain and Mr. Stewart did approve the additional work needed to remove the stain. We have tried to contact you several times by phone & email and left message to discuss this, but no response. We do appreciate your feed back and value you as a customer.
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