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Businiess name:
Keith Pierson Toyota
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Review by:
citysearch c.
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Review content:
I visited Keith Pierson Toyota Orange Park, FL location on December 23, 2016. Before I came in my dad talked to Henry in the service department and gave him all the information of what was needed on my car. Henry made notes in the system so that it would be documented. When I arrived at the dealership I was met by one gentleman and immediately transferred to another gentleman (Tom Y.). I explained to Tom my dad had come in and spoke to Henry about what needed to be done. Tom blew it off and said we look over the car and let you know what needs to be done. My main issue was the RPMs and the check engine, ABS, and traction light. Tom told me it was the battery and that should fix the issue. Then another rep told me he was 100% sure replacing the engine computer would fix it, then oh finally it must be the transmission control module which is what the code initially came back as when I took it to Pep Boys. But after sitting for 8 hours (when I was told it would be 3 and half hours) with two kids it still wasnâ??t fixed and I was forced to come back the next day. I requested a rental car and my father was lied to and told the rental car company was closed. After my fatherâ??s own research we found that the rental car company was open. I am just beyond disgusted with this location and I will never have any work done at this location again. I should have known better when the technician left a can under the hood of my fatherâ??s car and it was not discovered until after days of driving it. Now after $2,500.00 nothing was done as instructed and caused a lot of unnecessary going back and forth. I feel because I am a female the rep Tom took advantage of that and made unnecessary repairs when I made it very clear I could only afford a specified amount of repairs. This place is full of gimmicks.
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