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Businiess name:
Stone City
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Review by:
citysearch c.
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Review content:
Larry, the sales rep, at Stone City is great- super friendly and knowledgeable. Everyone else is a nightmare. We had 2 main jobs- 1st was the kitchen, 2nd was the bathroom. The kitchen came first and templater came early even after being told not to (the decision maker was not home yet). Then on install, they sent 2 guys for an entire kitchen that was made into 2 pieces. They arrived, by the time they opened the door they said there is no way we can do this- we can't go up those stairs! These stairs have been here the entire time (including when the templator came) and are nothing more than a simple flight of stairs that end in a hallway. Every home in the neighborhood has them. The installers then tried telling it was not there fault and I had to call Larry. During this time, the 2 installers tried to lift the piece out of their truck and they could not lift the piece themselves. Larry got the owner of Stone City to come out, and the owner then yelled at me telling me it was all my fault to the point I was almost crying. I did not spend thousands of dollars to be yelled out. I came up with a plan and they got 2 more guys out to help. With 5 guys, there were finally able to do the install. This took almost a whole day.
The 2nd part of the job should be pretty simple- 2 bathrooms and 1 small kitchen piece. Scheduling a templater took 2 weeks, then we had to wait close to 3 weeks for install. The 1st bathroom was the master bath and within 5 minutes of them arriving, they damaged our bathroom door to a newly remodeled bathroom. They don't want to do anything to fix it and suggest we just get a new door that we have to pay for. Then came the kitchen and they wined and wined saying they can't do it. The title backsplash is too hard to work around. This cabinet and title backsplash were there when the templater was here and nothing was said of concern. An hour later, they finally are installing the piece. The second bathroom they tried to tell me if the facet would not work- I had to then show them a solution. At the end of the job, they wanted me to sign paperwork and say all was good, and when I reminded them about the door problem, they just cursed and left. No customer service.
Stay away!
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