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Businiess name:
Comfort Windows
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Review by:
citysearch c.
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Review content:
We had a total of 15 doors installed last week in our home. Every door in our house was replaced. Let me first say that having to work in another persons home must be a bit nerve racking given that you have never met the people before. These workers have no clue what the demeanor or mood of the people are going to be when they get to the house.. If you are hospitable to your workers, treat them with respect, and don't hover over them, more often than not, you're going to get their best. David and Nelson were the guys who worked for us. They were so awesome- kind, friendly, polite, respectful, hard-working. The issue was they were not given enough time to complete the job. 3 days for two guys to tear out and replace both interior and exterior doors- frames and all, in an 1880 home seemed almost impossible. Despite the fact they knew they were not going to come even close to completing on time, they didn't rush the job. They made sure everything was done as well as possible. With that said, David called the company and they sent out four more workers to get the job done. I could have hugged every single one of them when they showed up! I could see how overwhelmed David and Nelson were, and the company responded appropriately. Because of that, the job was pretty much completed on time with the exception of the caulk which they returned to do the next day for a couple of hours. The whole energy of the house changed with 6 workers there. There was camaraderie, idea sharing, and just a great positive vibe. Perhaps it would be a wise idea to send larger crews to a home to get the job fully completed faster without the pressure? We had all the windows (13) in our home replaced in June by the Amish. They also did a beautiful job but sent a crew of 4 in and was completely done in one day. Also, maybe it would be a good idea to have someone with field experience doing the scheduling so they know a reasonable time frame to begin and complete jobs? When all was said and done, it worked out great, and we absolutely love our new doors! It was the last major upgrade we had to do our old home, and it was the finishing touch the house needed. Thank you David and Nelson and the other four guys who showed up! You guys rock! And thank you to the main office for sending the other four guys!
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