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Businiess name:
Hyatt Regency-Pier 66
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Review by:
citysearch c.
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Review content:
My girlfriend and I looked at urban spoon during our vacation to Fort Lauderdale for a good, affordable meal located on the water. The affordability and the location of this restaurant were excellent. \r
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However, this restaurant provided us with some of the worst service I had ever experienced. We sat in the outside section where we were told we could seat ourselves by one of the servers. We sat there for at least 10 minutes (without drinks or menus) until I finally got up and talked to a server asking if anyone would help us. He assured us he would be right with us.\r
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We ordered our drinks and our meals, including an appetizer which we requested to have before our meal. We received our drinks and continued to wait an unusually long time for our meal to come out. After a long wait, we received our meals and our appetizer at the same time. Our server apologized for this and assured us he would go and refill our drinks right away...\r
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Our refills on our drinks never came, and neither did our server. After eating our food, which contained cold and stale french fries, I approached a manager and explained the situation that just happened. She apologized and gave us a complimentary dessert for our troubles, which my girlfriend and I greatly appreciated. After we finished that, we waited at least another 15 minutes, and once again, nobody came to deliver our check. I had to, again, get out of my seat and walk to the bar to request this.\r
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As I stated before, this was definitely one of the most disappointing restaurant experiences I have had. Especially after reading all the excellent reviews on urban spoon. Terrible service, not so good management, and sides of the entrees that were served cold and stale. \r
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You have been warned.
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