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Businiess name:
Conch Realty Sales Inc.
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Review by:
citysearch c.
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Review content:
Just returned from a vacation in Marathon FL. We booked a home through Conch Realty and it was the worst experience with a rental company since we've been going down to the keys for the past 10 years. Professionalism isn't a term that they are familiar with at this company. One of the agents, Clare comes across as compliant at first but when it came to money, that southern charm went south. They charge a $225.00 cleaning fee and let me tell you it doesn't cover much. Be prepared to bring your own cleaning supplies because the cleaning service doesn't want to have to do anymore than they need to. Cleaning under the beds apparently isn't standard practice with them. Nor is ""properly cleaning and sanitizing"" the bathroom. We noticed some repairs that the house needed and when I mentioned them in conversation, she told me that I should have called them in. I was taken aback by this statement as they are they management company for this property and they should be going in after each turn over to check on it. Even the landscaper for the grounds popped his head in to make sure everything was good. Conch Realty charged our credit card without informing us prior to and when I asked for receipts for some linens that I agreed to compensate only after I saw proof - they sent me a handwritten one. They insulted and yelled at my family member when they called to find out why their credit card was charged. Clare will not let you speak as she is an over talker so if you have an issue - do it in writing (that is if you absolutely have to rent from them), Unfortunately for the owners of the beautiful home, this is one place that we will not go back to again and the people that we did recommend it to we've already told to move onto something else. I mean for $225.00 cleaning fee and you have to start the laundry process for them and it doesn't include basic cleaning such as under beds - I think there is a scam going on here. Don't bring kids either because the cleaning service will get upset if fingerprints are in the glass doors and they'll have to clean it! Avoid this company if you can.
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