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Businiess name:
Stilwell Plumbing & Drain
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Review by:
citysearch c.
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Review content:
I will never use this company again. This company lacks communication and lacks regard for urgent matters. They have drug their feet on services but when asked about it, constantly uses excuses such as ""we will look into it tomorrow"" or ""it is on the list to be taken care of tomorrow"". To date, the company has been paid in full for the service (their requirement) but has not completed the work. If not completed by the end of this week, a refund will be requested for the uncompleted work. Type of work to be completed is a pressure test on the gas line. Also, beware pricing. They will rake up the pricing once starting the job. They charge approximately $150 per hour. Don't let them give you a basic quote just to get in the door. Good luck if you choose to use this sorry company!\r
-- review from June 7, 2016\r
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Update: if I could I would give them zero stars! Called the company today to complete the job. All they have to do is put the piping back together. When they came out in May/June to start the work I sat and watched the plumber take apart the piping as needed to do his job. Tonight a plumber came out to put the fittings back as they were but was hesitant since he wasn't the original plumber that started the job (a trait that all three plumbers expressly portrayed). He tried to tell me that they never took the pipe apart. I explained that I sat and watch the action take place. The plumber fought me on what I seen then stated he doesn't know because he wasn't there. What since does it make to fight fact with opinion when you have an eye witness as opposed to what you think will defend your company. \r
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He then proceeded to tell me it would cost me in parts and labor until they figure out what happened. What since does this make. The man came out, seen the company's equipment attached to the my pipes, removed the attached equipment from the pipes and then stated that they didn't take off fittings... well how did your company's caps and gauge get on the pipes... Anyways, once the plumber stopped fighting me on the situation and admitting that it is his opinion, he proceeded out the door with the companies materials and told me his boss was in church and couldn't speak to anyone til morning. I called the office and they stated that the boss was on a job in New Jersey. Honestly, this leads me to question the integrity of the company. Why lie about something as small as that. If you'll lie about that then you lie about anything. \r
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This company is crooked in the worse way but claim they are a Christian company. I believe that's a hoax to get business from those that rather patronize a Christian company. \r
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When the man finally left he had the audacity to tell me that there are thousands of hungry kids out there and I'm worried about this. What does that have to do with anything. \r
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When I spoke to the lady in the office, she informed me that the owner will call me Monday morning. So now I have to wait two three days to hear from him regarding this matter... no gas means no heat, hot water, cooking etc. and to make matters worse, I'm losing rental income. Clearly this company is a giant hoax and doesn't care about it's clients. If not resolved by Monday, I will get my lawyer involved. This is ridiculous.
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