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Businiess name:
Gary's Home Improvement
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Review by:
Guest
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Review content:
Friday: I scheduled an appointment for Gary to give me an estimate for a window repair job. He arrived to the appointment an hour and a half late. He inspected the windows and said that each of the 4 windows needed a part replaced. He stated this part typically costs no more than $25 per window, and it would be an easy repair job. He was going to charge $300 for labor plus parts. I agreed to the pricing. We set a date for him to get started on the repairs the next day.
Saturday: I didn't hear from him the next day, so I reached out. He stated he had been in a fender bender and wouldn't be able to make it out to start the repairs. I extended my sympathy for his situation and stated that if he wasn't able to complete the job, I completely understood. This was a time sensitive job for me. He said he was fine and just needed an extra day.
Sunday: I didn't hear from him. I reached out to him, and he stated he was looking for the cheap $25 parts. I re-scheduled for him to come out Monday to get started on the job.
Monday: Gary arrived for the appointment 30 minutes late. It was my understanding he would get started on the job. He did not come to get started on the job. He wanted me to pay half of the quote up front as a "sign of good will." I wrote him a check for half of the cost. Gary immediately cashed the check within the hour. Gary said he would look for the parts that day and get started on Tuesday.
Tuesday: Gary states he hasn't found the parts yet. He also suggests that I now pay him to fully replace all my windows instead of repairing them. I ask him to send me a formal quote for the original repair job. I have to remind him and plead many times before finally receiving an email. It is not a formal quote; it is text in an email with line items. I hired another repairman to look at the windows. He fixed 3 of the windows on the spot without buying/installing new parts. For the 4th window, he immediately ordered a part that day. Gary refused to reimburse me, even though he did no work and bought no material.
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