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Businiess name:
Comfort-Air Engineering & Primo Plumbing
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Review by:
citysearch c.
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Review content:
First, we really like Mike, the technician who comes most of the time. However, we have had consistent communication issues with the office. Most recent was finding out a service call had been scheduled on the day it was performed, and only then by me calling the office to follow up on an unreturned call from about a week earlier that the office had not returned. We have had several instance of CA sending technicians who were not qualified to do the work and had to send others out. Also, we have had some work done where it seemed the technicians (not Mike) were more concerned about stretching the work out all day rather than getting it done quickly. Another concern I have is that when work is done, little effort has been done to demolish and remove old equipment that is no longer used. I refer especially to wiring, old thermostats, switches, etc. that are no longer used. We have an old house, and CA installed the system and has been maintaining it for probably 40 + years. Finally, I have had a problem with getting emails or phone calls responded to, and I am not talking about the same day, but often days, or one week +. I just think the flow of communication, both with us and within the company, is poor. I also think there is an issue with technicians not having the proper incentive to finish a job promptly (again, not Mike).
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