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Businiess name:
Swickard Toyota
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Review by:
citysearch c.
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Review content:
My family owns more than one Toyota. This is the 4th time we have been notified by Toyota that there is a recall and our airbags ( or parts of the airbag to be more exact) are defective and need replacing. So we have spent many hours over the last 3 years setting appointments and driving the cars there to be serviced. We have all had to take time of work to drop the cars off and pick them up, not to mention arrange for transportation to and from work This week we got yet another notice for more replacement parts,. So we set up a time all over again. Got a call from some woman named Mandy of Magic Toyota in Lynnwood WA to confirm the appts. I happen to ask what the actual problem was this time since we had gotten so many calls to have airbag problems fixed already. While I was just seeking an answer, instead the call ended in Mandy telling me "" oh yeah shoot the messenger that will get it done"" and then she hung up on me.. Just like that. So my feedback and feelings of Magic Toyota is at an all time low. In fact, I see them unprofessional in hiring brats to handle customers like she did. I am waiting on a call back from the Service Director but not sure if I will ever get one. Also not sure if Mandy will ever get any correcting or even more than a flirt from her male bosses. Is there anything left in true consistent customer service? I get good service at many places but just not Magic Toyota. Lest not from Mandy.\r
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UPDATE: 10/11/16 end of the day. Never a call from anyone at Toyota offering an apology for the bratty way their little miss Mandy behaved on the phone. Must be she is a daughter of one of the bosses. Yeah, that's the way to do business! Non one in my family will ever buy a car or have any service done other than the recall work, at Magic Toyota of Lynnwood WA again.
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