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Businiess name:
Dover Dodge Chrysler Inc
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Review by:
Guest
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Review content:
Do not ever use this place. find a different dealer for your service. There are plenty of them aroundTerrible service and rude service people right up to the service manager. Bought a "certified used promaster van. After 3 weeks the windshield wiper motor stopped working. I called for an appointment and was given an appointment for a week and a half later. I told the man on the other end of the phone that I needed my van for work and it was going to rain. He told me, with a very nasty attitude that it hasn't rained lately. So I brought it in for my scheduled appointment. They had the vehicle overnight and told me that it would be ready the next day at 12:00. So I scheduled a job for 2:00. 12:00 came and went and I never heard anything. I called them at about 1:00 and they told me the part had not arrived. I went there to see what was going on and the service manager flipped out on me saying " do you see all the cars I have here ". Well how many cars they have there is really not my problem especially after I waited a week and a half for an appointment. I had to call my customer and cancel the job I had scheduled. So they finally got the part and I got my van back the next day. The serviceman told me that they had broken a retaining clip while replacing the motor and that they would have the new clips in about a week. That was 3 weeks ago. I have been calling every week to see if they have the part in yet. I called today and they told me to call back in a couple of weeks. Really, a month and a half to get a simple part. I give up. I ordered the part myself and will receive it in 3 days. I am in the service industry and I would never think of treating customers the way I was treated. Lose the attitudes and do your job. That's what you get paid for. I will never go here again.
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