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Businiess name:
Holiday Inn Express & Suites HOUSTON NW - TOMBALL AREA
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Review by:
citysearch c.
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Review content:
We stayed at this hotel 6/24-26 for a baseball tournament at the nearby Premier Baseball complex.\r
The best part of our stay was the front desk attendant, Kyle.It was so pleasant to interact with an employee who went beyond his job description and took the initiative to do whatever he could to make us happy. We arrived at the hotel after a 5 hour drive and found the group we were meeting were heading out to dinner. My 2 twelve year olds did not want to get back in the car so I reluctantly agreed to order them a pizza while we were dining across the street. Kyle helped me arrange the pizza and, recognizing my uneasiness, assured me he would make sure it all worked out. Kyle made sure all went smoothly AND called me at the restaurant to tell me everything was fine. When I returned to the room I found out he also called my kids to check on them and make sure they didn't need anything. It was great to interact with a young man who truly wants to do his job to the best of his ability.\r
The hotel was very clean and beds were comfortable with soft and hard pillow choices. I prefer a softer bed but others found them to be fine. Breakfast was a typical free hotel breakfast with cereals, bicuits and gravy, sausage, bacon and eggs. One day they brought out small omelots which were surprisingly very good. They also had a machine that made pancakes and absolutely awesome warm cinnamon rolls!\r
I'm not sure how the maid service is because our room was not cleaned. We were there for 2 nights so it would only have been cleaned once but there must have been a mixup because that didn't happen. We were in the room until noon and they had been on our floor earlier so maybe they just forgot to come back. It wasn't a big deal.\r
If you would like a slightly larger room ask for 137, 237 or 337. These rooms are at the end of the hall and are a few feet wider than others.\r
This hotel is also in a great location. There are many restaurants and stores all around it.
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