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Businiess name:
Holiday Inn Express & Suites HOUSTON NW - TOMBALL AREA
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Review by:
citysearch c.
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Review content:
Every time you pass the front desk you are greeted. When you leave and even when you return you are welcomed back. They made us feel very comfortable. They were short staffed a few days we were there and obviously the hotel still has to run. Kyle ran the front desk but I saw him welcome the opportunity to help others in every way he could. He was at the pool doing the maintenance man's job at one point. I needed to approach other people for help and that did not go so well. This location is very fortunate to have Kyle. Kyle always has a smile on his face and is so great with the guests and children. He makes every effort to make every guest happy. He truly goes above and beyond what is expected from the front desk of a hotel. My families stay was for 8 days so I feel we got to know the staff pretty well. Kyle was someone we knew we could go to when we needed something. I would recommend you acknowledge your employees for the hard work they do. It can't be easy working a double shift while being short staffed too......and ran the location very smoothly.
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