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Businiess name:
Willy World Cycles
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Review by:
citysearch c.
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Review content:
The maintenance department at Willy world has horrendous customer service, and also charged me for service which was never performed. \r
I took my dirt bike to Willy world in mid April, because it was running poorly (hard starting and loss of power). I asked Clark (the service manager) if he thought it could be a dirty carburetor and he said it's possible. He told me it would take 5 days to get it done. The first time I finally got a call from Willy world was 17 days later, and that was only after I wrote an email the day before asking why it's taking so long and why I hadn't received any updates.\r
In the call l, Clark explained that the bike needed more work than just a carb cleaning. I asked how much would it cost and how long it would take. Clark told me Willy world really didn't have time during the summer and I should have it done in winter. \r
I went to pick up my bike Clark said I owe $230 for cleaning the carb. I thought that was strange, because he had never mentioned the work was ever done until then. So I paid the money and I ended up taking my bike to a different place which said they could do the work. \r
I stopped in at the shop of the new place after they had my engine apart. The owner of the shop said to me that the carburetor was filthy and needed a good cleaning. After I told him it was just cleaned two months ago, he said there's no way it could have been cleaned and have it in the condition it was in. He showed me the parts and explained to me that it would take years for that to happen. \r
I called Willy world and spoke with a manager by the name of Connie. I explained to her the situation and asked if I could get a refund, because I didn't believe the work was ever done. After speaking to Clark, she assured my that the carb was cleaned and the build up happened in the two months since it was done and I couldn't have a refund. She must have sensed I was unhappy, so she told me the owner of Willy world was on vacation for the week, but when he got back she would have him call me on Monday. \r
It's Wednesday and I have still heard nothing. \r
This is a horrible way to run a business and I would recommend to stay far away from this place.
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