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Businiess name:
ABC Plumbing Heating & Cooling
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Review by:
citysearch c.
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Review content:
I was comparing several HVAC companies and saw ABC had good ratings. So, I called and went with them. When I talked to one of the customer service she told me that their HVAC is $99. So, I thought what a great deal. I even went over the price with the customer service & clarify with her. She told me that each of my HVAC maintenance with coupon would be $60 & total of $120 for both. She even told me that there would be an email picture of the HVAC tech that would be sent to my email and I would get a call from the guy. My apmt was set from 9a-12p. Well what happened was that they never sent me an email pix like I was told or got a call from the HVAC guy. I literally had to call the company to make sure the HVAC guy was coming. Well the customer service was the one who called me after I talked to them. Then the HVAC guy Eric came out about 1 hour late. He didn't have the courtesy to ensure the pricing with me. Then I found out he was only 2 years experienced. Seeing him do my service I was sketchy that this HVAC technician was not at all good. So, I had to stop him to do my 2nd HVAC. Then when it came to charging me, he told me it would be $139 with $40 off would be $100. I had to call the company & complain about their false advertising to customer over the phone, and they gave me for $69 after I complained. If I had known what the exact price is, I would never have called for the service to be sent out to my house. Not only that, Eric tried to tell me that my humidification was not set up right and try to sell me to get my humidification fixed up for $357. Such a crock of lies this company is. I was intending to refer this company to several of my workers at work, but I am glad I see the bad experience & will never use them again! Or recommend this company to any of my friends.
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